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Help

Resolution of problems

Resolution of technical problems
1 - Until recently, my Web worked perfectly, but now I cannot see it, What I can do?
CASE 1:
First it is to find out if the problem affects only to your page, the pages of Professional PgeSystems or all the pages. Test, first of all, to enter a webpage different from yours who is not in the servers of Professional PgeSystems (for example, the one of your favorite football team). If you cannot either enter, it is a problem of general connection.

CASE 2:
On the contrary, and if you follow without being able to enter your page of Professional PgeSystems, it tries to enter the cover Professional PgeSystems: http://www.pgesystems.com. If you cannot enter here, one is a problem that affects the servers of Professional PgeSystems. Our technicians already will be working in it, but, within one hour he would follow without working, we solicitd to you that you send an email to us from the contact form to warn to us of it. You do not send more of an email, since to receive many emails would only delay the work of the technicians.

CASE 3:
If the one is only your page that does not work, it is possible that when updating you have committed it some error and the index.html file has erased you. Also it can have happened that our automatic processes have detected that it fails to fulfill the conditions of use of Professional PgeSystems and that, therefore, that has been terminated.
2 - The images are not seen
This can take place for three reasons:

CASE 1:
That the image or video is not raised PgeSystems, although yes you have it kept in your computer. In order to solve it, this file raises PgeSystems.

CASE 2:
That the name of the image or video is different from which you have position in the webpage. PgeSystems uses the operating system Linux and this it distinguishes between capital letters and small letters, it is not the same fichero.jpg that FICHERO.JPG. Nevertheless the systems Windows do not distinguish between capital letters and small letters.

CASE 3:
It can be that the connection has the complete route of your computer, that is to say, a direction of this type “file:///C:/archivos/fichero.jpg”. In this case, you will only be able to see the image or video when you are sailing with your computer. In order to solve it, you must change the routes of the connections and put in its place the direction in which they are lodged those files. We recommended to you that you use relative addresses.
3 - I have put a connection in my webpage, in my computer works, but when updating the Web does not work, What I can do?
This can take place for three reasons:

CASE 1:
That the connection aims at a page that you have in your computer but which you have still not raised PgeSystems. In order to solve it, this page raises.

CASE 2:
That the name of the file is different from which appears in the connection. PgeSystems uses the operating system Linux and this one distinguishes between capital letters and small letters, are not the same fichero.jpg that FICHERO.JPG. Nevertheless the systems Windows do not distinguish between capital letters and small letters.

CASE 3:
It can be that the connection has the complete route of your computer, that is to say, a direction of this type “file:///C:/archivos/fichero.jpg”. In this case, to only the connection will work you when you are sailing with your computer. In order to solve it, you must change the routes of the connections and put in its place the direction in which they are lodged those files. We recommended to you that you use relative addresses.
4 - I have a Web that it loads to me at home, but not in the office. To what one is due?
This can take place for three reasons:

CASE 1:
That the Web is not raised Professional PgeSystems, although yes you have it kept in your computer. In order to solve it, this file raises Professional PgeSystems.

CASE 2:
That the name of the Web (.html file) is different from that you have position in the webpage. Professional galleon uses the operating system Linux and this it distinguishes between capital letters and small letters, it is not the same pagina.html that PAGINA.HTML. Nevertheless the systems Windows do not distinguish between capital letters and small letters.

CASE 3:
It can be that the connection has the complete route of your computer, that is to say, a direction of this type “file:///C:/archivos/fichero.jpg”. In this case, you will only be able to see the image or video when you are sailing with your computer. In order to solve it, you must change the routes of the connections and put in its place the direction in which they are lodged those files. We recommended to you that you use relative addresses.


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